Direction :
Submitted In:
Vacancy :
DoctoruUna looking for Client Relation
At least 1 year experience in the same Position
Cairo Resident
Male & Female
Job Opportunity Customer Service
Job Description
• Understand the customers contact and order methods/frequency, whilst promoting efficiency of tools to achieve error free data
• Understand system alerts indicating order, billing/credit control issues
• Take corrective actions to resolve issues impacting order flow
• Have visibility timeliness issues impacting the demand of the customer
• Manage any customer event or promotional activities in conjunction with Generating Demand
• Optimize orders where logistical efficiency is required. (Photography, Translation )
• Use of reason code methodology to record appropriately all changes within customer orders.
• Access or maintain information regarding service level and customer satisfaction levels.
• Understand and influence the order and demand management process with the objective of reducing errors causing customer dissatisfaction, refusal
• Resolve Claims,
• Proactively monitor all stages of the Claims, requests, including authorization, data integrity, quality controls and financial billing
Skills
• Result-focused
• Attention to detail
• Effective communication
• Planning and organizational capabilities
• Persistence
• Teamwork
• 1-2 years of experience
• Fluency in English ( Translation & Speaking )
• University degree
Computer programs using ( Word, Adobe, Power Point, Photoshop, Excel )
Photographing Skills
Qualifications:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Language Skills:
Fluency in both Arabic + English
DoctorUna Offers Excellent Package + High Standers Work Environment
If you are qualified and interested in joining DoctorUna Team Send your CV included recent Photo immediately to:
Dr.Mohamed Abbas
Sales Manager-Egypt
+201007463435
