privacy
We are committed to protecting and respecting your privacy. This Privacy Policy, together with our Terms of Use, explains how we treat any personal data we collect and process when you use our website, services or products.
- Collection and
processing of your personal dataWe only collect and process your personal data if:
- – You have agreed to it; or
- – It is necessary in order for us to be able to provide our service or product,which you have agreed to; or
- – It is necessary for compliance with our legal obligations as providers of travel experiences; or
- – We have legitimate reason to do so, such as for fraud prevention or debt collection.
- What types of personal data we handle
We collect and
process the personal data that you provide when interacting with us, either
online or via email, phone or post.
Such personal data
may include the following:
– First name and surname;
– Postal and/or email address;
– Gender, date of birth;
– Country of residence and/or nationality;
– Unique identifier information (e.g. your
customer username or number and password);
– Financial information (e.g. payment card
or bank account information);
– Some details provided by your device such
as IP address, device ID, device type, and location data.
3- How we
use your personal data
We may use the
personal data we collect and process about you in order to:
– Provide you with access to our website;
– Process any payment required for the
products and services you have requested;
– Provide you with information you have
requested, including without limitation, quotations, service documentation,
brochures, newsletters and responses to applications;
– Respond to any enquiries from you
regarding our products and services;
– Meet our legal and regulatory
obligations;
– Detect and prevent fraud.
4-
Personal data sharing and transferring
We will not share
your personal data with anyone else unless you agree to this, or such sharing
is necessary to fulfil our contract with you, or we are legally allowed or
required to do so. Moreover, your personal data will only be shared with
selected organizations which comply with our security procedures and policies.
Organizations we may
share your personal data with include:
– Another member of our group of companies
where they help provide our services to you;
– Our service providers and subcontractors,
where they us help provide our services to you;
– To a regulating body or other authority
where we need to comply with a regulatory or legal obligation;
– Fraud prevention or debt collection organizations
when required to protect our legitimate interests.
Some of those organizationsmay
be based in a country outside the European Economic Area or where different
data privacy laws apply. We will only transfer your personal data to that
country if they ensure an adequate level of protection of your rights and
freedoms, or you have given us your consent, or that organization is
contractually bound to meet European Economic Area data protection law.
We will not sell
your personal data to anyone.
5- Personal
data protection and storage
Personal data
collected and processed in accordance with this Privacy Policy is stored on
secure servers located in the United Kingdom.
We handle your
personal data in accordance with adequate and reasonable procedures and
technologies in order to maintain and protect its security, availability,
confidentiality and integrity, and prevent its unlawful or unauthorized
processing, accidental loss or damage, from its collection until its
destruction.
Where personal data
is transmitted across the internet, it will be encrypted.
Where we have given
you (or where you have chosen) a password which enables you to access certain
parts of your personal data, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
6-
Personal data disposal and retention
We will only keep your personal data for as long as it is needed for the
purposes for which it was collected and we will remove from our systems all
personal data which is no longer required.
We will only retain your personal data after this time where we are required to
do so, in order to meet a regulatory or legal obligation.
7- Use of
cookies
We use cookies on our website in order to improve your user experience by
enabling our website to ‘remember’ you, either for the duration of your visit
(using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
We may also use cookies to enable us to target our services or products based,
for example, on your location and/or browsing habits.
Please click here to read our Cookie Policy which explains what we do and how you
can alter your cookie settings.
8- Your
rights
You have the right
at any time and free of charge to access your personal data in the following
ways:
–
Request a copy of the personal data we hold about you. We may charge a
reasonable fee to provide further copies, and can refuse to give you this
information if your requests are clearly unjustified or excessive;
– Have your personal data corrected if it
is inaccurate or incomplete;
– Request the deletion of your personal
data where it is no longer necessary for us to keep it for the purpose for
which it was originally collected or processed, unless we have a legal or
regulatory obligation to retain the personal data;
– Restrict further processing of your
personal data. Where you have previously entered into a contracted service or
product with us, this may imply cancelling the contracted service or product;
– Withdraw your agreement to direct
marketing, including profiling;
– Obtain and reuse your personal data for
your own purposes subject to certain conditions of portability.
9- Other
websites
Our website may
contain links to other websites. This Privacy Policy only applies to our website,
services and products so when you link to other websites, you should read their
own privacy policies.
10-
Changes to our policy
We keep our Privacy
Policy under regular review and we will make any new versions available on our
website.