Is offering, a training program in Communication Skills The course will be held 3 days  in Amman – Jordan from 13 – 15 December , 2010 *****************************************

Directed to: All personnel who have to interact with people outside the company on a regular basis and whose job responsibilities require a high level of communication skills.  Objectives: Upon completion of the program, participants will be able to : v How to identify their own communication style.

v Understanding the predictable impact of their own style on others.

v How to identify the communication style of others.

v How to adapt their style to the style of others.

v How to use selling skills effectively for different communication style.

Main Contents:

* The communication process: its meaning, importance, and components.

* Traits

* Styles of communication

* Style and competence.

* Style Identification.

* Adapting to the different styles.

* Diagnosing interpersonal conflict.

* Communication styles and selling skills.

Training Methods and Techniques: – Lecturettes – Small group discussions – Case Studies (from trainer and participants) – Questionnaires to analyze participants’ styles of communication and interaction – Role Playing – Training Films

Duration:
3 Days, Monday 13  – wednesday  13 December 2010
From 9.00 A.M. to 4.00 P.M. **************************************** Course Language:
The Course will be held in English and Arabic language. *************************************** Fees:$550/Participant The above fees cover, Trainer fee, Handout and Certificates, Coffee breaks and Lunch.

Registration All participation requests will be received on : Fax number: ++962 6 5519674 Or Email :futurems@orange.jo
**************************************** For any inquiries please contact:
Tel: 551 96 76
Fax: 551 96 74
email: futurems@orange.jo